Privacy Policy

Last updated: 9 October 2026

At Sant Fragrances, we respect your privacy and take the information you share with us seriously. This Privacy Policy explains what information we may collect when you visit our website, place an order or contact us, and how that information may be used.

By using our website, you acknowledge this policy. Where applicable, we will obtain any consent required by law.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal details: Your name, phone number, email address and billing or delivery address.
Order information: Products purchased, order number, transaction status and relevant order history.
Payment information: Payment status and transaction references provided by our payment service provider. We do not intend to store your full card details on our website.
Technical information: Information such as your IP address, browser type, device details and website usage data, where collected through our website or enabled tools.
Communication details: Information you share when contacting us about a product, order, return or complaint.

Please do not send us passwords, card PINs or OTPs through email or WhatsApp.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Send order confirmations and delivery updates.
Respond to your questions and customer support requests.
Manage cancellations, returns and refunds in accordance with our policies.
Improve our products, website and shopping experience.
Detect suspicious activity and help protect our website.
Meet applicable legal, tax and accounting requirements.
Send promotional communications where permitted and, when required, with your consent.

3. Payments

Online payments may be processed by third-party payment service providers. Your payment is subject to the relevant provider’s terms and privacy practices.

We receive the information reasonably necessary to confirm and manage your order. Payment processing arrangements may vary depending on the payment method you choose.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to keep your shopping cart working, remember preferences, understand website usage and improve the customer experience.

Third-party services, such as analytics or advertising tools, may also use these technologies if enabled on our website.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website features.

5. Sharing of Information

We do not sell your personal information to other businesses.

We may share relevant information with service providers when necessary to operate our business, including:

Payment processors
Courier and delivery partners
Website hosting and technical service providers
Customer support or communication services
Analytics and marketing service providers, where enabled

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers or website.

Service providers may process information according to their own terms and applicable legal requirements.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, business records, legal compliance and legitimate business purposes.

We take reasonable measures to protect information against unauthorised access, misuse, alteration or disclosure. However, no online system can be guaranteed to be completely secure.

7. Your Privacy Choices

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also withdraw consent where processing relies on consent or opt out of promotional communications.

Some information may need to be retained to complete an order, resolve a dispute or comply with legal obligations.

To make a privacy-related request, contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not operate. Please review their privacy policies before sharing your information.

9. Children’s Privacy

Our website is intended for general shopping by adults and is not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features or legal requirements. The latest version will be published on this page with the updated date.

11. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

Sant Fragrances
Dwarkapuri, Opposite the street of Salasar Dham Mandir, Sirsa, Haryana, India.
Phone / WhatsApp: +91 92154 55955, 98022 77000
Email: [santfragrancesirsa@gmail.com]